MEMBER SUPPORT

BILLING QUESTIONS

ABC Fitness Solutions handles all of our member billing. If you have questions about your billing or are looking to update your account for any reason, please contact ABC's Customer Care at 1-888-827-9262 or login here to manage your membership account online.

 

ABC Fitness Solutions can help you:

  • Freeze your membership
  • Unfreeze your membership
  • With all billing questions
  • Update your billing information
  • Update your address
  • Update your name
  • Make a payment

MEMBERSHIP FAQ'S

Just follow this link to manage your account online and select 'Register', then follow the prompts. If you experience any login issues please contact ABC Fitness Solutions Customer Care directly at [email protected] or 1-888-827-9262.

You can access your account information and run a club usage report at any time by signing in to your account online.

You can access your account information and view your transaction history at any time by signing in to your account online.

You can place your membership on freeze for just $9.99/month.

To place your membership on freeze, just let ABC Fitness Solutions know 15 days prior to your next bill date by contacting ABC’s Customer Care directly at [email protected] or 1-888-827-9262.

You can place your membership on freeze for $9.99/month.

We’ve recently increased our membership pricing for new members who are joining now by up to 3x’s as much as current members. So freezing your membership lets you avoid paying a much higher monthly price in the future.

Before you decide to cancel your membership, please know that you can place your membership on freeze for $9.99/month.

We’ve recently increased our membership pricing for new members who are joining now by up to 3x’s as much as current members. So freezing your membership lets you avoid paying a much higher monthly price in the future if you wanted to rejoin the club. To place your membership on freeze, just let ABC Fitness Solutions know prior to your next bill date by contacting ABC’s Customer Care directly at [email protected] or 1-888-827-9262.

You may cancel your Membership by giving at least 15 days written notice before your next monthly dues bill date. If you would like to cancel your membership, log into your membership account here and submit a request to cancel.

Safety and cleanliness are top priority at Jersey Strong. Please visit our Safety Strong page to see the safety and cleanliness measures that are in place at each location and what you can expect when you come in for a workout.

Yes.  As you know, the fitness industry was hit especially hard during the pandemic. With a nearly 6-month closure, intense operating restrictions, new safety protocols and increased facility & labor costs, the dynamics associated with delivering the Jersey Strong experience have changed.

All memberships include a one-yearly membership fee that goes toward facility & equipment maintenance, cleanliness & safety protocols and overall club enhancements. 

In order to maintain current service levels and help guarantee the long-term stability of the club, reality dictates that effective August 1, 2021 we adjust the annual membership fee for all members up to our current standard annual membership fee of $59.99. This adjustment was delayed for as long as was practical. 

This fee has nothing to do with your monthly membership dues which remain unchanged.

Please visit the Middletown update page here for the latest.

If you have a question about something that is not listed above, please contact us here.