Tailgating happens during non-staffed gym hours, when a member scans-in at the door to enter the gym and they allow others to enter the gym at the same time while the door is open.
Yes. During non-staffed gym hours it’s important for each member to individually scan-in through the door access control system. It automatically checks you into the gym in the membership software and also helps keep the gym secure.
No. During non-staffed gym hours, when you scan-in to release the door this also automatically checks you into the club in the membership software. You still need to scan-in at the front desk during staffed hours.
No. We understand that holding the door open for someone is something we all do out of common courtesy, especially someone we come to the gym with. But during non-staffed gym hours, each member needs to individually scan-in at the door. The best way to be courteous during non-staffed gym hours is to allow the door to fully close after the person in infront of you, before you scan-in at the door to enter, so their account doesn’t get flagged for tailgating.
You received a tailgating notification email because our automated surveillance system identified that your membership account credentials were used to scan-in at the door to enter the gym and other people entered the gym at the same time while the door was open.
Yes. Every tailgating event is video recorded by the automated surveillance system. A link to the video is included in the tailgating notification email that is sent to each member when their account is flagged. The system also emails that same link to a designated Jersey Strong team member for review.
No. Tailgating fees are not in effect yet. We’re currently educating members on how the new system works. A $15 tailgating fee is planned to go into effect in the future, and you will be notified in advance before it goes into effect.
Yes. If your account gets flagged for tailgating, and you receive a notification about a $15 fee -- and you find that our automated surveillance system made an error or you have a reasonable explanation, please just let us know. We will review the footage and circumstance, make any necessary account corrections and get back to you as soon as possible. To make this request, just fill-out the support form below.