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Tailgating happens during non-staffed gym hours, when a member scans-in at the outdoor check in station to enter the gym and they allow others to enter the gym at the same time while the door is open. Tailgating also happens anytime a member shares their membership credentials with someone else, allowing them to enter the gym.

Yes. During non-staffed gym hours it’s important for each member to individually scan-in at the outdoor check in station, which releases the door for entry. It also automatically checks you into the gym in the membership software and helps keep the gym secure.

No. During non-staffed gym hours, when you scan-in at the outdoor check in station to release the door this also automatically checks you into the gym in the membership software. You still need to scan-in at the front desk during staffed hours. 

We understand that holding the door open for someone is something we all do out of common courtesy, especially someone we come to the gym with. But during non-staffed gym hours, it’s best for each member to individually scan-in at the outdoor check in station. It automatically checks you into the gym in the membership software and also helps keep the gym secure. Technically, you can hold the door open for others, provided they still scan-in at the outdoor check in station (which they can do even if the entry door is open or has already been unlocked) -- however, this runs the risk of your account being mistakenly flagged for tailgating if they don’t scan-in at the outdoor check in station.

Yes. Every tailgating event is video recorded by an automated surveillance system. Each video is then reviewed by a Jersey Strong team member. After the event is reviewed and verified by the Jersey Strong team member, a tailgating notification email is sent to the member letting them know about the tailgating event and associated fee -- the notification also includes a link to the video. If after reviewing the video, the member believes that we made an error or they have a reasonable explanation, they can reply to the notification email and let us know.

You received a tailgating notification email because our automated surveillance system identified that your membership account credentials were used to scan-in at the outdoor check in station to enter the gym and it appears that you allowed other people to enter the gym. A Jersey Strong team member then reviewed the video footage and confirmed the accuracy of the tailgating incident.

If you received a tailgating notification email this means that our automated surveillance system identified that your membership account credentials were used to scan-in at the outdoor check in station to enter the gym and it appears that you allowed other people to enter the gym. A Jersey Strong team member then reviewed the video footage and confirmed the accuracy of the tailgating incident. Consistent with the notice posted at the front door to the gym, your membership account will be charged a $15 fee per person for this tailgating incident. If after you review the video you believe that we made an error or you have a reasonable explanation, please let us know. 

Yes. If your account gets flagged for tailgating, and you receive a notification about a $15 fee -- and you find that we made an error or you have a reasonable explanation, please just let us know. We will review the footage and circumstance, make any necessary account corrections and get back to you as soon as possible. To make this request, just reply to the tailgating notification email or fill-out the support form below.

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